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Customer Service

Call 1.800.524.9900

Hours: Monday-Friday

8 a.m. to 6 p.m. (Eastern)

Technical Support

Call 1.800.458.3410

Hours: Monday-Friday

8 a.m. to 5 p.m. (Eastern)

Product Returns

Learn more about the Havis reutrn policy and how to return a product. If you do not see your question below, please contact sales through our Contact Us form under the Company tab.



What is your return policy, and is there a restocking fee?

HavisĀ® offers the Customer the opportunity to return items for credit or replacement within the first (30) days from the date of shipment from Havis. If the box has been opened, a restocking fee of 20% will be deducted from the credit amount. Any request made for the return of an item outside of the (30) day window will not be accepted. If the return is valued to be under $50, the return will not be authorized.

When returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.

Docking stations that are returned and have been determined to have been installed will not receive credit. Should a return be rejected by the inspector, the reseller will have (30) days to determine course of action. If no reply from the reseller is received within (30) days, items will be disposed of accordingly and no credit will be given.

If you need to begin a return claim, please fill out the Return for Credit or Replacement Form, which is located under the Support tab > Returns & Repairs > Start A Return Claim.


How do I return a product?

To begin a Return for Credit or Replacement, please make sure it satisfies the Havis Return Policy, then fill out the Return for Credit or Replacement Form, which is located under the Support tab > Returns & Repairs > Start A Return Claim.


How do I check the status of my return claim?

You can check the status of your return claim using the Return/Repair Status Form.