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Customer Service

Call 1.800.524.9900

Hours: Monday-Friday

8 a.m. to 6 p.m. (Eastern)

Technical Support

Call 1.800.458.3410

Hours: Monday-Friday

8 a.m. to 5 p.m. (Eastern)

Integrated Control System Technical Feedback

Havis utilizes customer feedback to continually improve our products and customer service.


Please send us your feedback with the following form (*Required Field):

ICS Technical Feedback
  1. Name:*
    Please enter your name.
  2. Organization:*
    Please enter your organization.
  3. Phone Number:*
    Please enter your phone number.
  4. E-mail Address:*
    Please enter a valid e-mail address.
  5. VIN:*
    Please enter your VIN.
  6. Issue Description (Brief):*
    Please provide a brief description of your issue.
  7. Issue Resolution
  8. Was the issue resolved?*
    Please let us know if the issue was resolved.
  9. Was this a repeat issue?*
    Please let us know if your issue required replacement components.
  10. Issue Description
  11. What best describes the issue?*
    Please select what best describes the issue.
  12. Check all ICS hardware issues that apply:*
    Please check all that apply.
  13. Check all other hardware issues that apply:*
    Please check all that apply.
  14. Software Issue:*
    Please provide the software issue.
  15. What was the primary cause of the issue?*
    Please select the primary cause of the issue.
  16. Other cause:*
    Please provide the primary cause of the issue.
  17. Comments:
    Invalid Input
  18. Issue Diagnosis
  19. How was the issue diagnosed/resolved?*
    Please select how the issues was diagnosed/resolved.
  20. Other resolution:*
    Please state how the issue was diagnosed/resolved.
  21. What can assist with better diagnosis for future issues?*
    Please select what can assist with better diagnosis.
  22. Other assistance:*
    Please state what can assist with better diagnosis.
  23. Comments:
    Invalid Input
  24. Service and Support Timing/Effectiveness
  25. How long did you wait for Technical Support?*
    Please select your wait time.
  26. Total wait time:*
    Please provide your wait time.
  27. How long did it take to get the issue resolved?*
    Please select how long it took for the issue to be resolved.
  28. Number of days:*
    Please state how many days it took for the issue to be resolved.
  29. Were you satisfied with the level of support received?*
    Please let us know if you were satisfied with the level of support you received.
  30. Did your issue require replacement components?*
    Please let us know if your issue required replacement components.
  31. Comments:
    Invalid Input
  32. If you're human, leave this blank:
    Invalid Input