8 a.m. to 6 p.m. (Eastern)
8 a.m. to 5 p.m. (Eastern)
Return & Repair Policies
Review our Return and Repair Policies, or start a claim for a return or repair.
30-Day Return Policy
Havis® offers the Customer the opportunity to return items for credit or replacement within the first (30) days from the date of shipment from Havis. If the box has been opened, a restocking fee of 20% will be deducted from the credit amount. Any request made for the return of an item outside of the (30) day window will not be accepted. If the return is valued to be under $50, the return will not be authorized.
When returning items, please ensure the equipment is packaged appropriately (as it was received) to ensure full credit is issued. All items being returned are subject to an inspection and may be accepted or rejected at the discretion of the inspector.
Docking stations that are returned and have been determined to have been installed will not receive credit. Should a return be rejected by the inspector, the reseller will have (30) days to determine course of action. If no reply from the reseller is received within (30) days, items will be disposed of accordingly and no credit will be given.
It is the policy at Havis Inc. that all repair requests from end-users and resellers adhere to the guidelines of the Repair Policy. All warranty repair costs will be covered, in full, according to the applicable Havis warranty (Check Warranty Status). All non-warranty and customer-damage repairs will be quoted according to the inspection criteria and pricing schedule for the associated equipment.