Customer Service

Call 1.800.524.9900

Hours: Monday-Friday

8 a.m. to 6 p.m. (Eastern)

Technical Support

Call 1.800.458.3410

Hours: Monday-Friday

8 a.m. to 5 p.m. (Eastern)

Reseller Inquiries

Learn about the Havis Preferred Reseller Network and discount levels. If you do not see your question below, please contact sales through our Contact Us form under the Company tab.

What are the different Preferred Reseller levels?

Havis values the partnership established with our Reseller network. Havis Resellers are grouped into 4 tiers which are based on several criteria, including historical and current Havis business. All Havis Resellers are expected to maintain a high level of customer satisfaction, promote Havis core values of Comfort, Safety, Quality, and be prepared to deliver intelligent solutions to meet your business needs. Below is a general summary of each tier:

Platinum Resellers: Consistently demonstrate the ability to identify, develop and close a high level of Havis business.

Gold Resellers: Regularly sell Havis products and achieve a minimum level of annual sales, as determined by Havis.

Silver Resellers: Have integrated a basic level of Havis products into their offerings, and achieve a minimum level of annual sales, as determined by Havis.

Bronze Resellers: Entry-level tier for Resellers who have expressed an interest in reselling Havis product lines.

How can I submit for COOP?

In order to submit for COOP, please contact the Marketing department through our Contact Us form under the Company tab.

How do I apply for Deal Registration Discount (DRD)?

Havis recognizes and rewards resellers who uncover opportunities and who work closely throughout the sales process with both the end customer and the Havis sales team. To apply for DRD, log into the Reseller Portal and submit the Deal Registration Discount Form.

Does Havis have a MAP Policy?

Yes. Resellers of Havis product agree to abide by Havis’ Minimum Advertised Price policy ("MAP Policy") as set forth below.

The reseller agrees it will not publish in any advertisement or other form of media, including but not limited to catalogs, mailers, promotional fliers, or Internet or web sites, a price for a Havis product that is more than twenty percent (20%) off of current MSRP.

The MAP Policy does not prevent the distributor from selling a Havis product at any price it chooses. The MAP Policy applies only to published prices in any form of media. It does not prevent the distributor from submitting a bid for the sale of a Havis product, at a price lower that it could advertise the product under the MAP Policy.

Failure to comply with this MAP Policy shall have the following consequences:

  1. First violation the Reseller will receive a written warning from Havis. 
  2. Second violation, the Reseller will be immediately suspended from the Havis Reseller program for at least one year. Reseller may be reinstated to the program upon written request. 
  3. Third violation, the Reseller will be permanently terminated from the Reseller program and, at its discretion; the manufacture may close the Resellers direct account with Havis.