Customer Service

Call 1.800.524.9900

Hours: Monday-Friday

8 a.m. to 6 p.m. (Eastern)

Technical Support

Call 1.800.458.3410

Hours: Monday-Friday

8 a.m. to 5 p.m. (Eastern)

Order Status & History

Find out how to check the status of your order and learn more about Havis order status codes. If you do not see your question below, please contact customer service through our Contact Us form under the Company tab.

How can I check the status of my order?

To check the status of your order, please visit the Order Status tool.

*You will need your Purchase Order ID or Havis Order ID along with your billing zip code.

What do the order status codes like Firmed, Released and Closed mean?

Havis uses the letters F, R, C, H and X to describe the status of orders.

(F) Firmed: The order information is complete and accurate and the order has been put in our production schedule.

(R) Released: The order has been released to the plant for final assembly and/or packaging and likely will ship in the next 1-4 days, depending on order size.

(H) On Hold: The order has been entered but there is a problem with the order or the account pending some resolution. On Hold orders are not put into the production schedule.

(C) Closed: The order has shipped and is in transit or already delivered.

(X) Canceled: The order has been canceled.

Can I get my order expedited?

We will work with our production team to see if it is possible expedite your order. Products that are custom or made to order may require full lead times. If you need to expedite an order, please contact the Havis Sales Team through our Contact Us form under the Company tab.

How can I check my order status history?

Current Havis resellers can access their order history by logging into the Havis Reseller Portal and clicking Browse Orders.

How long do you keep my order history?

Havis has access to historical order data from 1999 until the present.